Last updated: 15-02-2025

Welcome to Coalence. These Terms and Conditions govern your use of our website and the purchase of our products.

1. General

By accessing this website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use this website.

2. Product Information

We offer lab-grown diamonds.

All diamonds are graded and certified by recognized labs (e.g., IGI, GIA).

Images shown are for illustration; actual products may vary slightly.

3. Pricing

All prices are listed in USD($) and are subject to change without notice.

Prices may not include taxes, duties, or shipping fees unless specified.

4. Orders

Orders can be placed via our website, email, or direct contact.

We reserve the right to cancel or refuse any order.

5. Payment

Payment must be made in full before dispatch.

We accept payment via Net Banking (Credit Card, Debit Card), Paypal, Bank Transfer etc.

6. Shipping & Delivery

We offer worldwide shipping.

Shipping time varies by location.

We are not responsible for delays due to customs or external issues.

7. Returns & Exchanges

Returns are accepted within 30 days of delivery for unused items.

Custom or engraved orders are not eligible for return.

Buyer is responsible for return shipping unless the item is defective.

8. Certifications

Each diamond comes with a recognized certificate (IGI, GIA, etc.).

Certificates can be verified online for authenticity.

9. Intellectual Property

All content on this website (text, logos, images) is the property of Coalence and may not be used without permission.

10. Limitation of Liability

We are not liable for any indirect or consequential loss arising from the use of our products or services.

11. Governing Law

These terms are governed by the laws of India/Delhi.

12. Contact Us

If you have questions about these terms, please contact us at:
📧 Email: help@coalence.com, coalence@gmail.com
📞 Phone: +91 8851 76 2100