Effective Date: 25-03-2020

At Coalence, we are proud to offer secure and reliable worldwide shipping for all our diamonds and jewellery. Please read the details below to understand how your order will be shipped and delivered.

1. Shipping Locations

We ship to most countries across the globe. If you are unsure whether we ship to your location, please contact us before placing an order.

2. Processing Time

All orders are processed within 2–5 business days after payment confirmation.

Custom-made or engraved orders may take additional 5–10 business days for production.

3. Shipping Methods

We use trusted global courier services such as:

  • FedEx
  • DHL
  • UPS

All shipments are:

Fully insured

Trackable online

Require signature on delivery

4. Shipping Time

Estimated delivery times:

  • India: 2–5 business days
  • USA, Canada: 8–15 business days
  • UK, Europe: 8–15 business days
  • Rest of the World: 7–15 business days

Note: Delivery time may vary due to customs clearance or local holidays.

5. Shipping Charges

Shipping is free on orders above $5000USD

For smaller orders, shipping charges are calculated at checkout based on destination and weight.

6. Customs, Duties & Taxes

International orders may be subject to custom duties or taxes, based on your country’s laws.

These charges are the responsibility of the customer.

We will provide all necessary documentation to help with customs clearance.

7. Order Tracking

Once your order is shipped, you will receive an email or WhatsApp message with the tracking number and link to monitor your shipment in real time.

8. Delayed or Lost Shipments

We are not responsible for delays caused by the courier, customs, or natural events. However, we will assist you in tracking and resolving any shipment issues.

9. Packaging

All products are shipped in secure, tamper-proof packaging, along with:

Diamond certification (IGI, GIA, etc.)

Invoice

Care instructions (for jewellery)

10. Contact Us

If you have any questions about shipping or your delivery status, please contact:

📧 Email: help@coalence.com, coalence@gmail.com
📞 Phone: +91 8851 76 2100
📍 Address: B-273, C R park, Delhi, India – 110019