Effective Date: 25-03-2020

At Coalence, we aim to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

The item must be returned within 30 days of delivery.

The item must be unused, undamaged, and in original condition.

All original certificates and packaging must be returned.

Custom-made, engraved, or personalized items are non-refundable unless defective.

2. How to Request a Return

To initiate a return:

Email us at coalence@gmail.com with your order number and reason for return.

Our team will provide a return authorization and instructions.

Ship the item back using a trackable courier service at your expense unless the item is defective.

3. Refund Process

Once we receive and inspect the returned item, we will notify you by email.

If approved, your refund will be processed within 10 business days to the original payment method.

Shipping and handling charges are non-refundable unless the return is due to our error or a defective item.

4. Exchange Policy

You may exchange your item for another of equal or greater value (paying the difference if applicable).

Exchanges must also meet the return eligibility criteria.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery.

Provide photos of the item and packaging.

We will offer a replacement, exchange, or full refund, including return shipping.

6. International Returns

We accept international returns, but the customer is responsible for all customs duties, return shipping, and taxes.

We recommend using a service that provides tracking and insurance.

7. Contact Us

If you have questions or need help with your return, please contact:

📧 Email: coalence@gmail.com, help@coalence.com
📞 Phone: +91 8851 76 2100
📍 Address: B-273, C R park, Delhi, India – 110019