Effective Date: 25-05-2020

At Coalence, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your data when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

Personal Details: Name, email address, phone number, shipping and billing address.

Order Information: Items purchased, payment method, and order history.

Technical Data: IP address, browser type, and browsing behavior on our site.

Communication: Messages, inquiries, or feedback you send to us.

2. How We Use Your Information

We use your information to:

Process and deliver your orders

Respond to inquiries or customer service requests

Improve our website and services

Send order updates and promotional emails (only with your consent)

Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal data.

We may share your data with:

Shipping and logistics partners (to deliver your order)

Payment processors (to process secure payments)

Legal authorities (if required by law)

4. Data Security

We use industry-standard security measures to protect your data. While no system is 100% secure, we take all reasonable steps to safeguard your information.

5. Your Rights

You have the right to:

Access the personal data we hold about you

Request corrections to inaccurate information

Ask us to delete your data (subject to legal or business obligations)

Opt-out of marketing emails at any time

6. Cookies

Our website uses cookies to enhance user experience, track website usage, and personalize content. You can disable cookies in your browser settings if preferred.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted here with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: help@coalence.com, coalence@gmail.com
📞 Phone: +91 8851 76 2100
📍 Address: B-273, C R park, Delhi, India – 110019